The ability to observe is vital to any success. Observation can be learned, enhanced, amplified,
focused, brightened, expanded, practiced, and taken to a high level of skill and power.
MindSights™ OBSERVE-IT is eye opening, and, with repeated use, penetrating
observation will become a natural way of looking at the universe around you..
| Table of Contents |
| |
| Preface | ... 1 |
| Introduction | ... 3 |
| 1. Mindfulness | ... 4 |
| 2. Problem vs. Opportunity vs. Issue | ... 6 |
| 4. Individual Work Observation and Improvement | ... 11
|
| 5. Delphi Technique | ... 13
|
| 6. Observing Trends and Patterns | ... 15
|
| 7. Customer Observation & Analysis | ... 17
|
| 8. Product Observation and Analysis
| ... 19 |
| 9. Process Improvement Observation & Analysis | ... 22
|
| 10. Eye-of-the-Beholder Viewpoints | ... 25 |
| 11. Problem (Opportunity) Statement | ... 26 |
| 12. Transient (Change) Description | ... 28 |
| 13. Putting Problems on the Table | ... 29 |
| 14. Personal Understanding Matrix | ... 31 |
| |
