Improving something is the process of identifying what things should be enhanced,
eliminated, left as they are, or ignored.
MindSights™ IMPROVE-IT helps focus attention and energy along the lines
of getting better performance, efficiency and effectiveness to attain measurable improvements in bottom
line results.
Six Sigma: IMPROVE-IT is modeled after the highly effective Six Sigma
DMAIC process (Define, Measure, Analyze, Improve, Control).
| Table of Contents |
| |
| Preface | ... 1 |
| Introduction | ... 3 |
| Improve-it Framework Tutorial | ... 4 |
| |
| Step 1: Select the right improvement opportunity to work on (Workspace) | ... 7 |
| Identify Improvement Opportunities | ... 10 |
| Individual Work Observation and Improvement | ... 13 |
| SWOT Analysis | ... 15 |
| Opportunity Selection Matrix | ... 18 |
| |
| Step 2: DEFINE project improvement boundaries, customer requirements and goals (Workspace) | ... 20 |
| SIPOC Diagram | ... 22 |
| Voice of Customer 'CTQ' Requirements | ... 24 |
| Balanced Scorecard - Dashboard | ... 27 |
| Project Charter | ... 29 |
| |
| Step 3: MEASURE data/metrics for current/desired performance (Workspace) | ... 34 |
| Data Gathering Strategy | ... 36 |
| Pareto Chart (Auto Calc) | ... 41 |
| Input-Process-Output (IPO) Chart | ... 43 |
| Interaction & Relationships Matrix | ... 45 |
| Scatter Diagrams (Correlation Charts) | ... 47 |
| Histogram (Frequency) Chart | ... 49 |
| |
| Step 4: ANALYZE causes of problems and opportunities for improvement (Workspace) | ... 51 |
| Root Cause Analysis | ... 53 |
| Causal Chain Analysis | ... 55 |
| Gap Analysis | ... 58 |
| STOP (Situation-Target-Obstacle-Proposal) | ... 59 |
| |
| Step 5: IMPROVE performance with innovative ideas/solutions (Workspace) | ... 61 |
| Treatment Alternatives & Objectives | ... 64 |
| Generate Improvement Ideas | ... 65 |
| Attribute Brainstorming | ... 68 |
| Practical Solution - Pros & Cons Analysis | ... 70 |
| Decision Making Strategies | ... 72 |
| Design the Solution | ... 75 |
| Failure Mode and Effect Analysis (FMEA) (Auto Calc) | ... 77 |
| Test the Solution | ... 80 |
| |
| Step 6: CONTROL improvements to sustain high performance (Workspace) | ... 83 |
| Systems Feedback | ... 85 |
| Run & Control Charts | ... 87 |
| Lessons Learned - Post Implementation Review | ... 89 |
| |
| Final Report - Improve-It | ... 92 |
| |
