| Table of Contents |
| |
| Preface | ... 1 |
| 1. Meeting Productivity Tips | ... 3 |
| 2. Meetings and Communication Types | ... 6 |
| 3. Agenda Development | ... 7 |
| 4. Problem (Opportunity) Statement | ... 9 |
| 5. So What Test (Auto Calc) | ... 11 |
| 6. Project Charter | ... 13 |
| 7. Identify Purposes & Set Goals | ... 16 |
| 8. Group Goal Setting (Shared Understanding) | ... 17 |
| 9. Observe Improvement Opportunities at Work | ... 19 |
| 10. SWOT Analysis | ... 24 |
| 11. Journalistic Trigger Question Set | ... 27 |
| 12. Are Not Facts | ... 30 |
| 13. Why/Because Causal Chain | ... 31 |
| 14. Deviation (Gap) Analysis | ... 33 |
| 15. Root Cause Analysis Questions | ... 34 |
| 16. Classic Group Brainstorming | ... 36 |
| 17. Worst Ideas | ... 38 |
| 18. Basic Creativity Trigger Questions | ... 39 |
| 19. Idea Evaluation (Auto Calc) | ... 42 |
| 20. Force Field and Change Analysis (Auto Calc) | ... 44 |
| 21. Milestone Chart | ... 46 |
| 22. Action Work Plan | ... 47 |
| 23. Collaborative Team Effectiveness (Auto Calc) | ... 48 |
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