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Basic
Background Information
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Who
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· Who
is involved with this problem?
· Who
is responsible for resolving it?
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What
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· What
about this situation is most urgent and needs attention.
· What
are possible root causes for this situation?
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Why
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· Why
does this situation need to be resolved?
IF you don’t solve it, what might happen?
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When
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· When
did the problem first appear?
· When
will the problem stop being a problem?
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Where
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· Where
is this situation most noticeable?
· Where
is the situation least noticeable?
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How
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· How
will you know when the problem is solved?
· How
might the root cause be resolved?
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