Why Use It
Understanding current and transient data
(how the current situation came about) can initiate identification of the
driving forces impacting both the current situation and help identify solutions.
How
to Use It
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State the situation that needs
understanding. |
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Current
Data |
Transient (Change) Data |
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Who is currently involved? |
Who was involved at the
time this situation started? Who left
or was brought on just before things changed? |
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What is the current situation? |
What events led up to the present situation? What change was made just before the
problem started? What successful actions stopped or dropped
off? |
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Where is the situation located? |
Where did the situation
come from? Where have new or revised policies or procedures been put in
place? Where have priorities shifted? |
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When does the current situation happen? |
When did the situation
first start? When is the situation
triggered? |
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Why does the current situation happen? |
Why does this problem
exist? Why hasn’t it already been resolved? |
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How does it occur? |
How has the workload
shifted? How pervasive or
widespread is it? How quickly is the problem spreading or
developing? |
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