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Understand
Basic
Background Information & Transient Data Basictrans basic
This thinklet is designed
to help:
1: Understand basic
background information.
2: Understand transient
data (how the current problem/situation
came about).
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Basic
Background Information
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Who
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· Who
is involved with this problem?
· Who
is responsible for resolving it?
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What
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· What
about this situation is most urgent and needs attention.
· What
are possible root causes for this situation?
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Why
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· Why
does this situation need to be resolved?
IF you don’t solve it, what might happen?
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When
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· When
did the problem first appear?
· When
will the problem stop being a problem?
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Where
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· Where
is this situation most noticeable?
· Where
is the situation least noticeable?
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How
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· How
will you know when the problem is solved?
· How
might the root cause be resolved?
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Transient
(Change) Data
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Who
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· Who
was involved at the time this situation started?
· Who
left or was brought on just before things changed?
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What
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· What events led up to the present
problem?
· What change was made just before the
problem started?
· What
successful actions stopped or dropped off?
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Where
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· Where
did the problem come from?
· Where
have new or revised policies, practices or procedures been put in place?
· Where
have priorities shifted?
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When
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· When
did the problem start?
· When
was the problem first noticed?
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Why
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· Why
does this problem continue to exist?
· Why
hasn’t it been resolved?
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How
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· How
has the workload shifted?
· How pervasive or widespread is the
problem?
· How
quickly is the problem spreading or developing?
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