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Define problem & goal (Return)

The purpose of this task is to help ensure you are solving the right problem. To a large extent, successful problem solving is shaped by how a situation is portrayed. So, correctly defining the problem and goal may be the most important part of problem solving. It is far better to have difficulty solving the correct problem than developing a brilliant solution to the wrong problem.

· Problem Statement: Having a correctly and clearly stated problem focuses people’s thinking energies and actions. A vague problem statement has people thinking all over the place.

· Goal Statement: A goal statement describes what the problem will look like after it has been solved. Without a clear goal, people can easily head down the wrong thinking pathway and develop ineffective