Many
times conflict is simply a matter of misunderstanding. Try using this
thinklet to resolve conflict.
Step
Description
1
Person
1 states their position without interruption. If a team conflict, one
person represents the team.
2
Person
2 restates what he/she heard Person 1 say … without adding anything.
3
Person
2 asks Person 1 questions to get a full understanding of Person 1’s
position.Note: Person 2 does not
challenge but simply asks questions to clarify understanding.
4
Switch
Roles. Person 2 states their position.
5
Person
1 restates Person 2’s position.
6
Person
1 asks Person 2 questions to clarify understanding of 2’s position.
7
Discussion
oWhat things do you have common agreement on?
oWhat are our real differences?
oWhat are some possible ideas or solutions?
oWhat action steps/solutions have been agreed upon?
oWhat are the remaining areas of disagreement?
8
Develop
a Conflict Difference Chart of the key points of disagreement.
9
Discuss
differences to identify possible resolutions.
Conflict Table
Major Agreements & Differences
Person 1’s Position
Person 2’s Position
Resolution or Areas
of Mutual Agreement:
Remaining Areas
of Disagreement:
Adapted
from National Coalition Building Instituted.
