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	Define problem & goal
Eyes-of-the-beholder: How do other people view the same problem? Problem and Goal statements: A clear problem & goal statements make finding a solution easier. Reframe the Problem: Maximizes the likelihood solving the correct problem.

	Analyze facts & obstacles
Obstacle Analysis: Identify obstacles that are preventing reaching your goal. Background & Transient Data: Understand current data and how the problem came about.

	Find solutions
Brainstorm with Note Card: Quickly create ideas from everyone at once.

	Decide on best solution
Prioritization Matrix: Prioritize high value solutions that are easy to implement.

	Determine implementation actions
Backwards Planning: Plan the work tasks/actions to implement solution. Implement or solve anything …with EASE: Easily resolve and implement even the most difficult problems.