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o  Who owns the problem and is responsible for resolving it?

o  What are possible causes for this problem/situation?

o  What do you think is the root cause? 

o  How fast is the problem spreading?

o  Can you replicate the situation to get more facts?

o  What facts do you assume to be true but are not?

o  What is assumed to be 'not' true but really is true?

o  What information is not known that needs to be known?

o  What are key opinions, interpretations, mere guesses, but not facts?

o  Who left or got involved when the problem occurred?

o  What is acceptable about this situation?  What is unacceptable?

o  Is the situation being exaggerated or promoted to serve another purpose?

o  What biases maybe distorting understanding?