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Purpose: The more the problem is understood, the more effective the thinking will be. Use these questions and tools to gather accurate and relevant background knowledge about the problem.  more

 

Facilitator Questions  more

o When did this problem first occur?

o What key facts do you know with 100% certainty?

o Do other people see these facts differently? How?

o What change(s) were made just before the problem started?

o What is the main obstacle that if fixed might resolve the problem?

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Recommended Thinklets

 

 

Obstacle Analysis

Identify obstacles that are preventing reaching your goal.

 

 

 

Background & Transient Data

Understand current data and how the problem come about.