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Facilitator Questions

Finding and asking the right questions gives the mind

the best chance to find the right answers.

	Define problem & goal
o What about this problem needs to change immediately? o How would you state the problem in 10-15 words? o How might other people state the problem differently? o What would be the consequences of doing nothing? o How will the problem/situation look after it’s been resolved? Write a short goal statement. o More questions

	Analyze facts & obstacles
o When did this problem first occur? o What key facts do you know with 100% certainty? o Do other people see these facts differently? How? o What change(s) were made just before the problem started? o What is the main obstacle that if fixed might resolve the problem? o More questions

	Find solutions
o Quickly list as many solutions (good or bad) in 3 minutes. o What would be an ideal solution? o What is the most practical idea/solution for the problem? o What is the easiest solution to implement? o Brainstorm at least 15-20 other ideas (solutions). o More questions

	Decide on best solution
o What is the most important criterion for evaluating alternative solutions? o Who should make the decision? o What alternative best solves the problem and meets stated goals? o What alternative is easiest to implement? o Does the decision (solution) create other potential problems? o More questions

	Determine implementation actions
o Is everyone completely committed to executing this decision no matter what? o What are the most important action steps needed to implement this solution? o What are the major obstacles to implementation? How can they be overcome? o What milestones would help measure implementation progress? o Are resources available to implement in a timely manner? o More questions