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Problem:
An
urgent problem needs resolution immediately.
Solution:
In as little as 90 minutes, this basic problem solving application will
guide you or your meeting through a simple series of questions and tools
that increases effectiveness, quality of results and enough certainty and
agreement that you can take effective action.
This application
follows a five step (task) process that uses basic problem solving tools,
techniques and questions commonly asked by skilled problem solvers.
Step
1: Write a Problem & a Goal statement
Step
2: Understand the problem and analyze obstacles
Step
3: Find Solutions
Step
4: Decide on the best solution
Step
5: Determine implementation action steps
Since every situation
is different, it is not recommended that you answer every question or
complete every template. Use only the ones that fit your need.
Screen
shot: Below is a screen shot of the toolkit menu. Note:
blue hyperlinks are not active.
Toolkit Menu
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Task 1: Write both Problem & Goal statements (20 min.)
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Go
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Problem
and Goal Statement: Seeds of solutions
are buried in clear problem/goal statements.
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Go
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Eyes-of-the-beholder:
Thinking is shaped by how
the problem/goal is viewed.
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Task 2: Understand the problem and analyze obstacles (15 min.)
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Go
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Basic
Background & Transient Information: Understand
the nature, scope and how the situation came about.
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Go
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Obstacle (Gap) Analysis: Problem
solving a series of actions that change or remove obstacles that are
preventing reaching the goal.
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Task
3: Find Solutions (30 min.)
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Go
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List and
Categorize Ideas Template: Generate a large number of ideas
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Go
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Basic
Creativity & SCAMPER Questions: Directs
you to think about a situation in ways that help come up with new ideas
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Task
4: Decide on the best solution (15 min.)
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Go
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Prioritization Matrix: Prioritize
alternatives that are easy to accomplish and have high value.
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Go
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Evaluation
Criteria Checklist: Helps identify the right
decision making criteria.
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Task
5: Determine implementation action steps (10 min.)
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Go
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Action
Work Plan: Action plan
development represents the critical stage in planning when general
strategies and goals are made specific and aligned with resources.
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toolmenu
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