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Why Use It
Problems and opportunities
(changes) are often truly in the eyes of the
beholder. What is a problem, issue, or opportunity for some people may not be
for others. Actively seek to understand how others might describe the change
to gain a broader perspective on any situation.
How to Use It
Use
this form to help identify different “change” viewpoints. Add additional
viewpoints as needed.
Initial
Problem/Opportunity “Change” Statement
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Different
Viewpoints
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Restate
the Original Problem,
Opportunity, or Situation
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Owner’s Eyes
Restate the
problem/opportunity from the eyes of the person responsible for resolving
it.
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Empathy Eyes
Restate the
problem/opportunity from the eyes of other people involved with it.
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Fresh Eyes
Speculate how people not
close or involved with the situation might see it.
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Opposite Eyes
State the situation from
the eyes of a person who holds the opposite viewpoint.
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Unbiased Eyes
Identify personal or
team biases that might influence the perception of the problem. Restate it
from an unbiased perspective.
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Others Eyes
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Final
Problem/Opportunity “Change” Statement
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